Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
My wife is mad because my W2 has not shown up
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Customer Service",
"probability": 85,
"follow-up": "I understand your frustration. Can you please provide more details about your account so we can assist you further?",
"user_mood": "frustrated"
}
}